Refund policy
1. Lost Orders: If your order is lost by the shipping carrier, as per the last tracking update, QAMIS SHOP LLC offers the choice of a full refund or reshipment. Contact our support team with your order details for swift assistance.
2.Damages and issues
If you receive a damaged or incorrect product, you can request a refund or reshipment within 5 days of the delivery date. Please provide proof, such as photos or videos, to facilitate the process. Contact our support team to initiate your request.
3. Missing Orders (Marked as Delivered): If your order is marked as delivered but you haven't received it, please contact your local post carrier office immediately to report the issue.
4. Late Shipment or Delayed Delivery: In the rare event of a late shipment or prolonged delay exceeding 30 days without any tracking updates, you are eligible to request a refund or reshipment. We appreciate your patience, especially during peak seasons with increased shipping demands. While we recommend waiting a bit longer, your satisfaction is our priority. Please reach out if you need further assistance or to initiate the refund or reshipment process.
5. Delivery Issues Caused by Customer: If delivery problems arise due to incorrect address, phone number, or other customer-related factors, Qamis Shop LLC cannot offer refunds or reshipments. Customers are responsible for any additional service fees incurred. We strongly urge customers to liaise directly with the last-mile shipping carrier for an alternative delivery attempt. In cases where the delivery fails, and the parcel is returned to our processing center, Qamis Shop LLC can organize a redelivery attempt at a nominal cost of 15 USD per parcel. The specific delivery time will be determined by the local warehouse hub in the respective delivery country.
6. Force Majeure: Qamis Shop LLC is not liable for shipment disruptions caused by force majeure events, including natural disasters, strikes, lockdowns, or war outbreaks, such as snowstorms. In such unavoidable circumstances, we appreciate your understanding and patience. Rest assured, we will make every reasonable effort to navigate these situations efficiently, but please note that these events are beyond our control, and our responsibility is limited under these extraordinary conditions.
7. Returns and Redelivery: Qamis Shop LLC does not process returns. If a delivery is unsuccessful and the last-mile delivery carrier returns the package to our processing center, we offer two options:
- Redelivery Attempt: We can arrange a redelivery attempt at a cost of 15 USD per parcel. Please provide the correct shipping address promptly.
- Disposal: Alternatively, if redelivery is not requested, the package will be discarded.
For redelivery or further assistance, please contact our customer support team.
8.Important Notice: Exchanges Currently on Hold
Dear Valued Customers,
Please note that due to current operational changes, we are temporarily unable to offer exchanges for items. We understand the importance of size or product preference adjustments, but at this time, we kindly ask for your understanding as we work to improve our processes.
In the meantime, we are happy to offer refunds in line with our return policy. If you wish to return an item, please refer to our Return & Refund Policy for guidance.
We appreciate your patience and understanding during this period. If you have any questions, feel free to contact us at infos@qamis.shop.
Best regards,
Qamis Shop Team
9.How to Request Refund or Reshipment:
Customers must submit a refund or reshipment request within 5 days of the order being marked as delivered according to the tracking number. Qamis Shop LLC's customer support team will review the request and process a refund or arrange a reshipment if the provided proofs are valid. During the process, additional information may be requested, and customers are required to provide it within two business days.
10.Refund Process:
Upon accepting the refund request, Qamis Shop LLC's internal team will take 2-5 business days to process the refund. The refunded amount will be credited back to the original payment method. Please note that transaction fees or handling fees charged by the payment service provider are not the responsibility of Qamis Shop LLC.
11.Reshipment Process:
If the reshipment request is accepted, Qamis Shop LLC will initiate the purchase and processing within 2 business days, provided the product is in stock. The shipping option for reshipment may differ from the original choice. Customers will receive tracking information after the reshipment is completed.
12.Redelivery Attempt for Address Issues:
Qamis Shop LLC and its shipping partners strive to deliver parcels accurately. However, if a customer provides incorrect or incomplete shipping information, leading to unsuccessful delivery, the package will be returned to the delivery hub. The delivery hub with the last-mile carrier will typically make another delivery attempt. If this attempt fails due to address issues, the package will be further returned to the processing warehouse.
Customers are advised to ensure correct shipping details. If delivery fails due to incorrect or incomplete information, customers should contact the last-mile delivery carrier to arrange a free redelivery. Alternatively, Qamis Shop LLC can assist in arranging a redelivery attempt at a fixed cost of 15 USD per attempt. Qamis Shop LLC's customer care team will request an updated shipping address from the customer upon receiving a delivery failure notification from the carrier. Customers must respond within three business days to facilitate the redelivery process.
Please reach out to our customer support team for any further assistance or clarification.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return question at: contact@qamis.shop .
13.Important Information for Our Valued Customers
At Qamis.Shop, we are committed to delivering quality products and ensuring your satisfaction. However, we understand that there may be occasions when a product does not meet your expectations. To ensure fairness and transparency, we offer a 100% refund under certain conditions.
14.Our Policy on Returns for Refunds:
14.1. 100% Refund on Returned Items:
If you are not satisfied with your product—whether it’s due to size, quality, or simply not meeting your expectations—we are happy to offer a 100% refund, provided the item(s) are returned to us in their original condition. Once we receive and verify the returned item(s), we will process the full refund.
14.2. Return Shipping Costs:
Please note that in cases where the error is not from our side—such as when the wrong size is selected or a personal preference issue—the cost of return shipping will be borne by the customer. This applies to situations where the product was not damaged or defective upon arrival. The customer is responsible for securely packaging the item(s) and covering the cost of shipping back to us.
14.3. Returning the Items:
To begin the return process, please contact us at infos@qamis.shop. We will provide you with detailed instructions and the return address. Ensure that the items are packed securely and communicate the tracking number to us so we can monitor the return.
14.4.Canceling Chargebacks:
If you have already initiated a chargeback, we kindly ask that you cancel the chargeback once you have arranged to return the items. By handling the return directly with us, we can issue the refund without additional fees or delays caused by the chargeback process. A chargeback incurs extra costs, so resolving it through our return process is quicker and smoother for everyone involved.
14.5. Why We Require Returns for Refunds:
We uphold this policy to maintain fairness. The return allows us to verify the condition of the product and ensures that the process is not misused. Once the returned item(s) are received, we will issue the refund to the original payment method promptly.
14.6. Next Steps for a Full Refund:
Contact us at infos@qamis.shop to initiate the return.
Ship the product to our return address:
Name: Cao Guo Qun
Address: 2nd floor, No. 35, Tazhou Road, Jiangdong Street, Yiwu
City: Jinhua
Province: Zhejiang
Country: China
Contact number: 13955421007
14.7. Provide us with the tracking number for the returned item(s).
Once we receive and verify the return, we will process the 100% refund to your original payment method.
14.8. Chargeback Concerns:
If you’ve already opened a chargeback with your credit card provider, please be aware:
Chargebacks often lead to additional fees, making the process more complicated.
To avoid delays, we encourage you to cancel the chargeback after arranging the return with us, allowing us to process your refund directly.
Thank you for your understanding and cooperation. We appreciate your business and are committed to resolving any concerns. We look forward to assisting you and ensuring a smooth resolution.
15.European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
16.Return & Refund Policy Eligibility :
We at Qamis Shop are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a return and refund process subject to the following terms and conditions:
16.1. Return Eligibility:
Return Address: All returns should be sent to the following address:
Name: Cao Guo Qun
Address: 2nd Floor, No. 35, Tazhou Road, Jiangdong Street, Yiwu
City: Jinhua
Province: Zhejiang
Country: China
Contact Number: +86 13955421007
16.2. Conditions for Return:
Returns are accepted only when the item is in its original condition, unused, and in the original packaging.
Items must be securely packaged to prevent damage during shipping. Any damaged or incomplete returns may not qualify for a refund.
The customer is responsible for providing the return shipping tracking number once the return is processed. Please email this information to infos@qamis.shop.
16.3.Refund Process:
Refund for Customer Preference Issues (Sizing/Address Errors):
If there is no error on our side and the return is due to customer preferences (such as incorrect sizing, wrong address, etc.), we will issue a 100% refund only after we receive and verify the returned items at the return address.
Customers are responsible for all return shipping fees in these cases.
16.4.Refund for Errors on Our Side:
If we made an error with your order (e.g., wrong item or defective product), we will refund 100% of the amount once we confirm the issue. In such cases, we will bear the cost of the return shipping.
16.5.Refund Timeline:
Once the returned items are received and verified, the refund will be processed within 7-10 business days.
Please note that it may take an additional 3-5 business days for the refund to appear in your bank account, depending on your financial institution.
16.6.Important Notes:
Returns or refunds cannot be processed without prior communication. Please contact us at Infos@nestily.space before initiating any returns.
Refunds will only be processed using the original payment method used during the purchase.
17.Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at: contact@qamis.shop .